A Fairer Outlook
What ‘Energy for life’ means to us
You’ll notice we talk about being ‘fair’ a lot.
To us, being ‘fair’ means:
Treating our customers, communities, staff and the planet with respect
Bringing about positive change in an industry not always known for it
Giving customers an affordable deal for the long-term
It starts with a commitment to renewable energy – for today and for tomorrow. 100% of our electricity comes from renewable sources and we’re working towards offsetting 100% of our carbon gas by August 2023.
Reducing fuel poverty
Supporting vulnerable customers
Providing friendly, helpful customer support (delivered by real people that don’t work from scripts)
Providing life changing and life enhancing opportunities for our staff and the people in our local communities
Some of the things we’re passionate about
Renewable energy also allows us to renew lives.
Based in Clydebank we’re in a very unique position to change and enrich people’s lives in our local community, and we see it as our responsibility to do so.
This isn’t about a few social projects that look good in the local news. It’s about making real and sustainable change in our local area: working at a grass-roots level to provide genuine career opportunities and improve lives.
A radical recruitment policy
More than 90% of our staff come from the poorest 10% of postcodes in Scotland. We recruit people for who they could be, not who they are. We believe passionately in potential and every member of staff has access to education and career pathways.
For those that want to explore further education, we have a partnership in place with the University of Strathclyde. This allows staff to take an access course to move forward to a Degree.
Recruiting from some of the poorest areas mean that our staff genuinely understand the importance of affordability and can talk to our customers with empathy. We understand your situation because we’ve been there with you.
We’re a Living Wage Employer
All our staff receive the top bracket of the Living Wage, regardless of age.
We work closely with Street League, a UK-wide charity that uses sport to support unemployed 16-24 years. We invite interested young people to visit the business and learn about what’s on offer. They are guaranteed an interview and those that join us receive ongoing support and training.
What we’re doing that’s 'Energy for life'
Working to reduce fuel poverty
The cost of fuel is a real concern and fear for many people, and we are working to eradicate that.
Providing an easy way to communicate with us
Which? reported we had the fastest customer response times in our industry, something we’re very proud of.
You can have a real conversation with a real person whenever you want to. Our staff don’t work from scripts – they’re given the freedom to help you as an individual and genuinely aim to do the right thing for each customer.
You don’t have to email us first or contact us through social media (unless you want to). And you won’t be penalised for calling us either. We have local rate telephone numbers, so in most cases it’s a free call. And you’ll always get through to a real person, not an automated answering service.
Investing in our people
We want all our people to be given the opportunities to develop and grow. Training and development is right at the top of our agenda, which is why we have a Teacher and Head of Learning on site.
Supporting our communities
Partnerships with local community groups are extremely important to us. We support local charities and organisations to raise money, educate or create jobs.