Head of Telesales, Full-time | Glasgow
We haven’t become one of the fastest growing energy companies by doing things the same way as everyone else. Our first customer joined us in 2016 and we’ve now got over 240,000 customer accounts across two brands: Together Energy and Bristol Energy.
A different type of energy supplier; we pride ourselves on our ethical and environmental values and providing long term peace of mind to our customers.
Welcome to a new way of selling, at Together Energy
We have ambitious plans for the future and we’re looking for people with the same values to join us. We aim to be recognised as an ethical and trusted energy company: an organisation known for putting the customer, our people and the environment first.
An exciting time to join us, this is a unique opportunity for a Head of Telesales to develop your own function and team and deliver significant growth for the business and make a genuine difference.
A brand-new role you’ll build your own team and take ownership of the full breadth of our telesales capabilities across customer acquisition, renewals, win-back teams and outsourced telesales partners.
The Together Energy sales floor is the beating heart of our organisation. It’s a lively, fun and supportive environment with a great team spirit, where the focus is squarely on what’s fair for everyone. We expect our team to be flexible and quick on their feet, ready to adapt and improve the sales service they provide to our customers.
We will expect you to grow our sales, retention and win-back capabilities as the Head of Telesales and deliver customer targets across the Together Energy and Bristol Energy brands.
This position will support our plans for growth and will work collaboratively with our other sales channels and the rest of the business.
Main duties will include:
Build our internal telesales capability to cover customer acquisition, renewals, retention and win back
Management and development of outsourced telesales partners ensuring a focus on quality and compliant sales
Management of circa 120 FTE, across multiple sites
Inbound and outbound lead management
Delivery of the telesales plan and customer growth targets across acquisition and renewals
Development of systems and processes to optimise customer and user experience with the objective of maximising conversions
Continuous coaching and development of telesales agents and team leaders
What we offer
A competitive salary based on experience, but what you’ll also get is a genuine commitment to helping you develop and succeed in your career and a rare opportunity to take full ownership of defining and developing our Telesales function and building your own team.
What we’re looking for
You’ll be driven, full of energy and motivation, happy to step in to fulfil all sorts of tasks and work with the team to get results. You’ll be working with a fast-growing business where job satisfaction is high on the agenda, so expect to have fun while you work too.
This role requires a minimum of 5 years’ experience managing a high-volume B2C telesales function and outsourced partners. Demonstrable evidence of team building, process and systems development, high volume data management, customer acquisition and retention management plus leadership of large-scale sales teams, delivering sales targets and KPIs.
A background in a multi-brand / multi-site environment or the energy / utility sector would be great but crucially we’re looking for a sales leader who can get the best out of a high volume B2C telesales function. If people management, coaching, leadership, communication, and data analysis are second nature to you; you could be the person we’re looking for.
To apply for this role, please email your CV to firstname.lastname@example.org