We like to talk
Other energy companies think it’s ok to make their customers pay extra to be able to talk to them. We don’t. We do a bit better than that.
Ask us – we aim to resolve your enquiry within 8 hours, and if we can’t we’ll make a promise as to when we can.
Customer Service: 0333 150 1699
9-6 Monday to Thursday
Sales and Renewals: 0141 370 4617
9-8 Monday to Friday
Address: Erskine House, North Avenue, Clydebank, Scotland, G81 2DR
We pride ourselves on having great customer service. We give all of our customers access to friendly call centre staff to deal with any issues that may arise.
If we have let you down and not responded satisfactorily, here is how we handle complaints.
It’s easy to get free, independent advice so that you “Know your rights” as an energy consumer. Find out more about Citizen’s Advice.
Throughout the process of getting the correct meter installed TE have been responsive and very helpful. I feel they have gone beyond anything I have ever experienced from an energy company.