Clear and Simple. We have the simplest bills in the market.
Your Electricity and Your Gas details the start and end meter reads used for the billing period, whether the meter reads are actuals or estimates, and a meter read story whether we need you to take any action.
Total Charges and Total Spend details the billing period, which match the dates of your meter reads, and summarises your consumption and standing charges for the billing period.
Account Balance and Outstanding section details your overall Together Energy Account balance. The bill story advises what action, if any, we need you to take. If your balance shows a negative that means that your account is in credit. If your balance shows a positive number that means your account is in debit.
Your Electricity and Your Gas details the start and end meter reads used for the billing period, whether the meter reads are actuals or estimates, and breaks down your consumption charges, unit rates, and your standing charge for the billing period.
Your Payments confirms the total number of payments you have made since the start of your tariff, details the payments made in the billing period, confirms the total amount paid, and details any refunds or credits that you have received.
Your Bill summarises the key details of the bill: what you have paid us in the bill period, what you have spent on your energy and standing charges, any additional fees like early exit fees, VAT, and your account balance at the date of the billing period.
We hope that we deal with every enquiry first time, however if you feel like we have let you down, your bill details how you can complain and advice you can seek.
Your Tariff details all you need to know about the meters you have on supply with us and your tariff.
In Personal Projections you can see your estimated annual consumption for electricity and gas based on the meter reads that we have for you.