Support for vulnerable customers
If you’re elderly, disabled, chronically sick, or need a little more help with your energy then we’re here for you. We will ensure that any additional services are utilised to make things that little bit easier for you.
Priority Services Register
There is a Priority Services Register which is available to any household members who for example are:
- Of pensionable age
- Chronically sick
- Children under 5 years of age
If you qualify for the Priority Services Register you’ll be informed by you network operator in advance about any planned supply interruptions to tell you what to do. You’ll also get priority reconnection of your supply in an emergency.
If you’d like to join the register for any of these reasons then please let us know.
Help reading your meter(s)
We can arrange for regular (quarterly) meter readings to be taken by a trained meter reader.
If you’re concerned about your security, you can set a password for our representatives to use to identify themselves (they will always wear an identity card as well).
A free Gas Safety Check
You may be eligible for a free annual gas check (for your gas appliances) if you’re registered on the Priority Services Register, and you’re a homeowner and you’re claiming a means tested benefit.
Help with your bill
If you have difficulty reading your bill we can provide alternative statement formats to you.
If you’re having trouble reading your statements, we can assist you.
Nominating someone to act on your behalf
Whether it’s authorising a friend, a relative, or a carer to act on your behalf we can assist you.
Priority Service Register Full Eligibility List and Code
01 Nebuliser and apnoea monitor
02 Heart, lung & ventilator
03 Dialysis, feeding pump and automated medication
04 Oxygen concentrator
09 Partially sighted
10 Hearing/speech difficulties (inc. Deaf )
12 Stair lift, hoist, electric bed
14 Pensionable age
15 Physical impairment
17 Unable to communicate in English
18 Developmental condition
19 Unable to answer door/restricted movement
22 Chronic/serious illness
23 MDE electric showering
24 Careline/telecare system
25 Medicine refrigeration
26 Oxygen Use
27 Poor sense of smell
28 Restricted hand movement
29 Families with young children 5 or under
30 Mental health
31 Additional presence preferred
32 Temporary – Life changes
33 Temporary – Post hospital recovery
34 Temporary – Young adult householder (<18)
Rebecca was very help full today with my query. I would have no hesitation in recommending Together Energy to anybody.