Support for vulnerable customers

Vulnerable customers


If you’re elderly, disabled, chronically sick, or need a little more help with your energy then we’re here for you. We will ensure that any additional services are utilised to make things that little bit easier for you.

Priority Services Register

There is a Priority Services Register which is available to any household members who for example are:

  • Of pensionable age
  • Disabled
  • Chronically sick
  • Children under 5 years of age

If you qualify for the Priority Services Register you’ll be informed by you network operator in advance about any planned supply interruptions to tell you what to do. You’ll also get priority reconnection of your supply in an emergency.

If you’d like to join the register for any of these reasons then please let us know.

Help reading your meter(s)

We can arrange for regular (quarterly) meter readings to be taken by a trained meter reader.

If you’re concerned about your security, you can set a password for our representatives to use to identify themselves (they will always wear an identity card as well).

A free Gas Safety Check

You may be eligible for a free annual gas check (for your gas appliances) if you’re registered on the Priority Services Register, and you’re a homeowner and you’re claiming a means tested benefit.

Help with your bill

If you have difficulty reading your bill we can provide alternative statement formats to you.

If you’re having trouble reading your statements, we can assist you.

Nominating someone to act on your behalf

Whether it’s authorising a friend, a relative, or a carer to act on your behalf we can assist you.


Priority Service Register Full Eligibility List and Code


01          Nebuliser and apnoea monitor

02          Heart, lung & ventilator

03          Dialysis, feeding pump and automated medication

04          Oxygen concentrator

08          Blind

09          Partially sighted

10          Hearing/speech difficulties (inc. Deaf )

12          Stair lift, hoist, electric bed

14          Pensionable age

15          Physical impairment

17          Unable to communicate in English

18          Developmental condition

19          Unable to answer door/restricted movement

20          Dementia(s)

22          Chronic/serious illness

23          MDE electric showering

24          Careline/telecare system

25          Medicine refrigeration

26          Oxygen Use

27          Poor sense of smell

28          Restricted hand movement

29          Families with young children 5 or under

30          Mental health

31          Additional presence preferred

32          Temporary – Life changes

33          Temporary – Post hospital recovery

34           Temporary – Young adult householder (<18)

Get a quote


Rebecca was very help full today with my query. I would have no hesitation in recommending Together Energy to anybody.