Together Energy have signed up to the Theft Charter, which is a cross-industry commitment to ensure a consistent approach to vulnerability when conducting energy theft investigations.
Together Energy as well as all suppliers in the market undertake measures to investigate meter tampering. If meter tampering has occurred, Energy Suppliers must identify any vulnerable customers, make the site safe, and can then recover any associated costs.
To learn more about the Charter and to read the latest version visit the below websites:
From the very first telephone conversation, I knew that this was not another run of the mill energy supplier. Every time I phoned I was treated to a genuinely happy hello and not once did I get the impression that the person on the end of the line was just reading a script.